Kasyno takes the protection of personal data for users in Bangladesh extremely seriously. This page clearly explains what data we collect, how we use it, and what rights you have.
When you register on the kasyno platform, we collect your name, email address, mobile number, and date of birth. This information is used for account creation, identity verification, and secure login. For Bangladeshi users making transactions via bKash, Nagad, or Rocket, the necessary payment details (such as your mobile wallet number) are collected and stored in encrypted form. Full card or bank account numbers are never stored directly on our servers — these are always handled through a verified third-party payment gateway. Any additional profile information you choose to provide voluntarily is stored with the same level of security.
Device and browser information we collect includes your IP address, browser type and version, operating system, device type, and screen resolution. This technical data is collected automatically to ensure platform compatibility and to detect unusual login activity. Usage data covers which pages you visit, how long you spend on them, and which games or betting sections you engage with most. This behavioral data is analyzed to deliver a personalized experience and drive platform improvements. Session logs and error reports are also captured automatically so that technical issues can be identified and resolved quickly.
Name, email, mobile number, and date of birth — collected at registration.
BKash/Nagad/Rocket wallet information is processed using encrypted methods.
IP address, browser, and session logs — used for platform improvement and security.
Kasyno uses collected data only for specific, legitimate purposes — never for unrelated or excessive ends. Personal data is used during account creation and identity verification to secure your account and prevent unauthorized access. Payment data is essential for processing financial transactions and accurately linking deposits and withdrawals. Our support team has access to user information to help identify issues and resolve them efficiently. Under our responsible gaming policy, usage patterns are monitored so that if unusual behavior is detected, we can alert the user or apply appropriate limits.
To deliver a personalized experience, relevant offers and content may be shown based on your preferred games or betting sections. If you consent to marketing communications, you may receive notifications about new promotions or games — and you can withdraw that consent at any time. Anonymized or aggregated data is also used to improve platform performance and analyze technical issues, with no way to identify any individual user. Certain data is retained for legally prescribed periods to meet our compliance obligations under applicable Bangladeshi law.
Kasyno uses cookies and similar tracking technologies across its website and mobile platform to improve the user experience and measure platform performance. Essential Cookies are required for core platform functions — such as maintaining login sessions and saving form data — and the platform cannot operate properly without them. Functional cookies remember your language preference, theme settings, and other personalized choices, so you don't have to reconfigure them every time you log in. Analytics Cookies track page visits, bounce rates, and user navigation paths, but do not include any personally identifiable information.
You can control or delete cookies at any time through your browser settings. Note that disabling essential cookies may prevent certain key platform functions — such as maintaining your login session — from working correctly. kasyno does not use cross-site tracking cookies for third-party advertising networks. On mobile, device identifiers are used only for limited purposes, and location data is never accessed without your permission. To learn more about our use of cookies or to ask a specific question, please reach out to our support team.
Kasyno applies industry-leading encryption and security technologies to protect user data. All sensitive information is transmitted via SSL/TLS encryption, ensuring that data in transit cannot be read by unauthorized parties. Data stored on our servers is kept in encrypted format, and regular security audits are conducted to identify and address system vulnerabilities promptly. Access to data is restricted to authorized personnel on a need-to-know basis, and all access is logged and regularly reviewed. Passwords are always stored in hashed form, meaning no kasyno employee can view your password directly.
User data is retained for as long as your account remains active and for as long as necessary to meet legal obligations. After an account is closed, personally identifiable information is deleted or anonymized as promptly as possible; however, financial transaction records must be retained for periods prescribed by Bangladesh's tax and financial regulations. In the event of a data breach, affected users will be notified as quickly as possible and immediate steps will be taken to mitigate any harm. Users are also expected to protect their own accounts by using a strong, unique password and not sharing their login credentials with anyone.
All data transfers are secured with industry-standard encryption — from login through to payment.
Personal data is deleted upon account closure; financial records are retained as required by law.
Kasyno never sells your personal data or passes it to advertisers. That said, limited data may be shared with specific third parties where necessary to provide our services. Transaction-related data is shared with verified payment gateway providers for payment processing, and those providers are equally bound by data protection obligations. Game software providers may process game results and betting records, but they do not have access to your personal identity information. Where we receive a lawful request from Bangladeshi government authorities or law enforcement agencies, we will provide the specified data in compliance with applicable law.
Data protection clauses are included in all agreements with third-party service providers, binding them to kasyno's privacy standards. If a partner or provider is found to be in breach of those standards, the relationship is reviewed and the contract terminated if necessary. For any international data transfers, we ensure that the destination country offers an adequate level of data protection. If you'd like to know which third parties your data has been shared with, contact our support team and we'll provide the details.
Kasyno believes every user should have full control over their personal data. We therefore uphold the following rights and aim to process any request as quickly as possible — typically within 30 business days. Under your right of access, you can ask at any time what data kasyno holds about you and request a copy of it. Under your right to rectification, you can ask us to correct any inaccurate or outdated information in your profile, and we will verify and update it accordingly. Under your right to erasure, you can request deletion of your account and associated data, though some information may need to be retained for a defined period to satisfy legal obligations.
Under your right to object, you can object to your data being used for specific purposes — particularly marketing communications — and we will honor that request. Under your right to data portability, you can request your data in a structured, machine-readable format. If you have given consent for any specific data processing, you can withdraw that consent at any time; this will affect future processing but will not invalidate processing that was lawfully carried out under your prior consent. To exercise any of these rights, please contact our support team by email.
You can request a copy of your stored data at any time.
Request corrections to inaccurate information or submit an account deletion request.
Withdraw consent for marketing or specific data processing at any time.
Kasyno may update this Privacy Policy from time to time — particularly in response to technological changes, the introduction of new services, or changes in applicable law. Where updates are significant, users will be notified in advance via their registered email or through the platform. The effective date of any revised policy will be clearly displayed at the top of this page so users can easily see when the new terms take effect. Continued use of the platform after any changes are made will be treated as acceptance of the updated policy. For material changes — especially those that fundamentally alter how your personal data is processed — we will seek your active consent.
For any questions, concerns, or requests to exercise your rights under this Privacy Policy, please contact our support team directly. Our data protection contact address is: support@kasyno.im — send your request or complaint to this email and we will aim to respond within 30 business days. For urgent security matters, we respond even faster. You're also welcome to visit our FAQ Section-you can also find answers to common questions. kasyno is fully committed to transparency and user trust, and we promise that your data will always be handled responsibly.
Kasyno provides a safe, transparent, and trustworthy online gaming and betting environment for users in Bangladesh. Enjoy the best entertainment with the confidence that your data is protected.